This sephora saved my life last minute. I am a bit late on the review but wanted to make sure the staff knows I appreciate them a lot. I booked my appointment at MAC in Charlotte, NC over a month ago in June 2017 for a wedding. I usually call and confirm my makeup appointments a day before but because of traveling I forgot and when I arrived they MAC said there was no appointment and they can't take us last minute. If it was Chicago I would have just went to another mall or even would have called up my friends but NC I had no where to go. As soon as I found out there is a sephora in the mall then I ran there and spoke to the manager and asked for 3 makeovers and explained my situation. The manager was extremely nice and understanding and said he would speak to his makeup artists and see if they can stay a bit longer and they all said yes and saved the day for me, my sister-in-law, and her sister. LOVED the makeup and knowledge about the products and obviously the service! THANK YOU SO MUCH. Really appreciate it. Usually Sephora is packed with appointments and they were too but just they went an extra mile by staying over time. Thanks!