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| - I was told Gamer's Inn would be a gaming mecca in the desert that is the greater phoenix valley. And, in many respects, it was. The place is, in fact, open 24 hours, has just about every game I could think of off the top of my head, and was an active LAN gaming center. To some people, that is enough to make it heaven, fair enough. But there are some major areas that need to be improved.
First of all, the place is a dump, the entire store is one big mess- wires dangling from the ceiling, junk stacked in corners, shelves and tables and racks stuffed in wherever they'll fit. The LAN gaming is tucked between the shop and the playing room in this thin cramped hallway to keep it dark, but feel free to try and walk through it without tripping over crap. It doesn't work. Oh, and the restroom is a complete delight, there was no toilet seat and a sign that said "Standing room only, no pooping please." Classy. So, I hope you don't have an emergency, and I hope you aren't female. There must be something wrong with the plumbing that they don't want people using it for #2, but a good business would get that fixed. Also there was no toilet paper, no soap, and no paper towels. Also classy.
It's not that I am a clean freak, but this is quite literally the worst-looking game shop I've ever visited. They could seriously benefit from having someone clean the place up. I don't know how they get away with serving food, quite honestly.
Then there's the staff. I've visited this place twice and each time different people were working. The first guy was pretty friendly (and he was working alone), but had absolutely no idea what was going on in terms of the store's own events. I would blame him, but their website's own monthly calendar hadn't been updated in three months.
The second time I went in, there were three guys behind the counter. Was was playing magic on the counter, ignoring paying customers. The second was typing away on a laptop as I stood right in front of him waiting to be acknowledged, and the third was leaning back in a chair and had his feet on the countertop. None of them knew when the Magic booster draft was starting, it was supposed to begin at 6p that day, but at 6 nobody was there for it and nobody could take a minute to ask anyone else. I waited another hour and a half for the possibility of an 8pm one, and finally the guy at the counter asked me to tour the store and ask if anyone wanted to play *myself*.
As appalling as it was to be asked to do this person's job, I did it anyway because I just wanted to play a damn game. Well, nobody else wanted to play, well, a small group did (containing the person that was playing magic with the clerk at the counter) but politely declined because they were broke.
So I returned with a blank list and said goodbye to the workers and left.
The management at Gamer's Inn desperately needs to take control of their staff, I was not made to feel welcome or that my money was something they even wanted, and at no point should employees find themselves unaware of store events or caring so little as to fail to get said scheduled events started. Upon further consideration, I am not even sure all of the people I found behind the counter were even employees at all. In fact I hope they weren't, because of how rude and inconsiderate they were in general. But it begs the question 'why were they even there?' Trying to buy something from them or to ask a question about a product behind the glass was like pulling teeth, and I have never had to do that at any other game store before. I came all the way from north phoenix to visit this store and I was made to feel like they didn't even care about my business. Wrong answer.
It is almost as if their mentality is "We're the king, and we don't have to care." Gamer's Inn seems to be riding on the fact that it is the only store in the valley that is open 24-7 and offers "everything." Their prices aren't even any better than anyone else's. (except maybe the $1 per hour LAN, but I don't use that)
I would describe my experience as "completely unacceptable" and I will be reluctant to return except for special engagements.
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