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| - Very disappointed with my experience at this restaurant. I first discovered Woodstone Eatery through Yelp, and had it bookmarked for a while. Despite the average ratings and bad reviews - I decided to give this place a try! This restaurant is located in a convenient spot for me - close to my work and home; thus, I REALLY wanted to like it. Plus I love Asian Fusion/HK style restaurants! But this place? There is no way I am returning (unless they make some serious changes).
My issue is with the service. First of all, the waiter who took our order was very dismissive throughout our entire meal. While we were asking about the menu items, he seemed like he was in a rush. I let that go. Then our drinks came, and our appetizer + MY main meal came shortly afterwards. After that, we proceeded to wait another 15-20 minutes for my partner's meal to come out. How does that make sense? By the time his meal came, I was pretty much already done eating mine. I understand certain dishes may take longer to make in the kitchen, but at least sync up the timing for our main dishes, so 1/2 guests wouldn't be eating by themselves... But that wasn't the most frustrating part. It was the fact our waiter knew we were waiting for a while, and ignored our attempts at getting his attention. I kept catching him looking at us, then he would look away or do something else as soon as he sees me looking back at him. He was intentionally ignoring us! No joke. Once my partner got his meal, he started eating while I was just sitting there doing nothing (I was full from my meal as I was eating without him). Then when he was finished eating and ready to pack up, we had asked our waiter to bring take out boxes for us and to bring the bill. He only brought us the boxes and not the bill - not really sure why, maybe he was planning on waiting for us to finish packing the food before he brought the bill or something? But nope, even that was wrong for me to assume. Because after we finished packing our food and were clearly DONE and READY to leave, he continued to glance at us then would just go the opposite direction or look away! We were just so confused! I even saw him print out our bill and left it on the side table for a good chunk of time FOR NO REASON. We were sitting at our tables with everything cleared and packed, just looking at him and waiting. He was steps away from us and so was the bill he had put to the side. He wasn't even occupied with anything else, and we had made eye contact several times. So in he end, I had to flag down another waitress and get her to bring us the bill. Such an unbelievable dining experience. We were friendly customers and did not deserve that random rude encounter from the waiter. Unfortunately we did not leave a tip because I do not think we received proper service. Also, another thing to note is that it was NOT busy during the time we went for dinner. There were several empty tables in their small restaurant, so I have no idea what his excuse would be.
The only positive aspect about this restaurant is the design. Interior space is clean and nicely decorated/trendy, matching with their menu. The menu is nicely designed and the food options are also pretty decent. But there are many restaurants with delicious food in the GTA, that also have good service. Woodstone's food does not stand out enough for me to "ignore" the bad service. Sorry.
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