I am not sure why people rave...maybe we caught them on a bad night. The crusts on my family's pizzas were either soggy or black, or both. I understand how Neapolitan pizza is supposed to be cooked, but spots burned to a crisp and bitter are not palatable.
My sandwich, the only meat-free option, should have tasted good, had the vegetables been actually grilled or roasted...they tasted like they had been steamed or boiled instead. I would have rated this restaurant worse, were it not for the tomato bisque, which was absolutely exceptional.