This place has a five star reputation but this trip it gave a four star experience. First off, if it's the weekend, expect to wait in a super long line. You would think that would be a good sign and yes it normally is, this day they were struggling to keep hot food coming out so order something cold. That's what did, unfortunately my wife and mother did not and theirs was a miss this trip. We normally love this place and will be back soon. Bagels are solid normally, the portion of smoked salmon on mine was very small compared to a typical NY deli but at only 7.99, half the price so I am ok with half the portion. We will be back soon to give them another try.