I've just read several negative & positive reviews of Hertz at the Pittsburgh airport location.
My experience was very positive . The gentleman at the desk honored my request to switch from a jeep to a toyota , and did not attempt to pressure me to add on various other "options". I found the navigation system a real plus in getting around Pittsburgh. This
particular system was very intuitive and user friendly. When I returned the car, the woman
processing my bill, asked for a gas receipt. I had just had the car filled to the brim at a gas
station whose system was down, and one had to pay cash only. I don't believe that they could have given me a formal receipt; I did not ask for a handwritten one. I merely told her
that I did not have a receipt. She looked stern but said that she'd let it go this time!! She provided excellent directions to the airport hotel and responded to a few other questions.
We were very pleased with her helpfulness.....In sum, this was a very positive experience
with Hertz at the airport location. Again, we did not have any problems with our car, and hope my appraisal would still hold if we had (see some other reviews).