A co-worker brought in a few dozen donuts from this place the other day. BEST DONUTS in Cleveland, maybe only beat by a hot Krispy Kreme right off the belt. Tried the chocolate cake donut, a glazed one with sprinkles, and one of the jelly-filled. All great. The cake donuts were especially crispy on the outside (maybe crispy's not the word, but the oil was definitely hot enough when they fried it that it didn't feel oily/soggy/heavy). Didn't actually go there to buy them, so can't comment on customer service.