We have been to the hub on baseline and sousman several times. We always had great service. We came to this location last week and had good service. Tonight we were celebrating my daughter getting an award at school and she choose the hub. The service was horrible. We sat for about 15 minutes and another server offered to get us drinks. She was great! I wish she was our sever. Alicia came over after we had been there for about 30 minutes saying they needed her in the back,things went down hill fast. She forget a beer I ordered. Our food took 30 minutes from the time it was ordered. We had to hunt her down to pay. She honestly looked like she was on something. The support staff was very friendly which is why I gave 3 stars and not 1. They need to cut Alicia lose. Her fellow staff was carrying her. We will be back but not in Alicia's section.