I walked in and they took me back right away, I got a pedicure and a fill on my hands. I had gel on my toes and was planning to just do regular polish but then the lady doing my pedicure insisted I get gel again, I again said no thank you and she got up and brought me their gel colors so I could choose one, at that point I got kind of frustrated and then she tells me it's 5 dollars more to take the gel off my toes but if get gel they won't charge extra for taking it off. So then at that point I was like fine then whatever I'm still going to have to pay extra regardless so might as well right? We finished the pedicure which at the end I was pretty happy with then we went on and did my fill and I decided to do the chateye effect which actually turned out AMAZING !! For now I'm pretty happy with the service I received, I didn't really like the fact that they wanna charge extra for taking off gel but whatever I was pretty happy after I left