It's always intimidating to walk into a new brow place, at least new to me. But my brows were a mess, so I took the risk! I was seated quickly after coming in for eyebrow threading. The lady who did my eyebrows do an awesome job! I didn't catch her name, but I remember she was Asian. I asked her thick but clean and she did just that. I was extremely pleased with my results and she was pretty quick. Glad I took the risk!