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  • My mother ordered a gift basket for my brother's birthday from the Rock Hill location on 9/16 to be picked up on 9/17. She spoke Corey who assured her that they would order it and have it ready. Her checking account was immediately debited. My brother was to pick it up at 1:00pm on 9/17. My mother called around noon to confirm. She spoke with Hannah who had no record of the order and wasn't able to look because she had a line of customers. She told my mother that she would call this store as it is the main office. My mother called you as well after never hearing back from Hannah. She told them that she didn't get the basket and asked for a manager. The girl said the manager was there and she went to get him on the phone. Mysteriously, when the girl returned to the phone, the manager wasn't at the store and never had been. Still no one called back. My mother called both Rock Hill and Charlotte again. No one knew anything. Nim, who identified himself as some kind of manager at the Charlotte location but not the kind that could help her, said that he would refund the money by 8:00pm on 9/17 and that he would make sure a manager called her on Monday. Here it is on Monday, and not only has no manager ever called her back but more importantly, she has yet to receive a refund. My mother called your location again and no manager. The guy who answered said a manager would be back at 5pm and would call her. No call. My mother called Rock Hill back. Hannah tells us that there isn't even a manager in Rock Hill but she would text the Charlotte manager. Hannah came up with a ticket saying my mother's refund was processed and it would be a few days. Of course, my brother's birthday has come and gone. Thank you for not only making the birthday stressful and disappointing but also lying repeatedly to my 62 year old mother.
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