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  • I will be rating this dealership 1 out of 5 for reasons I have experienced and never was address. First Reason: Bought a certified 2015 Toyota Corolla around March of this year.. Sales individual hated his job that he probably didn't care about selling this car.. He even mentioned how he hated being a car sales person we still ended up getting the car because it was fit our budget and color preference.. He lacks the knowledge of a sales person and I am saying this because I did work for a dealership at one point of my life so I have dealt with great/bad sales individual.. He needs to get trained more.. He didn't really go into attention to detail with this vehicle and couldn't figure out many things with the said model like for example the description cleared said with sunroof/moonroof but this car didn't have it.. Many more didn't add up at all.. So yes it tells me how little knowledge the sales people are here.. He may be the only one who didn't care about his job but for a big brand I expected it a bit more.. I know it isn't a luxury car brand like ferrari/lexus/lambo/etc but the exceptional service should still be met to give us customers a better experience of buying from Autonation Toyota. Second Reason: We where promised another key by the time our check processed with our bank and when I came back to pick it up.. The sales person could not find it and wanted us to come back on a Wednesday to have our keys made.. I told him this is very inconvenient because of our job schedule there is no way we can get this.. And it wasn't our fault the business lost the key and couldn't deliver their amazing service so they say.. It is May 2017 and I haven't gotten my second key yet with valet.. Wednesday is apparently the only day I can get this key made which is never gonna happen due to our busy schedule.. And I will not take a day off/nor call in sick for this matter. Until my expectations have been met I will leave this as one star for everyone else using Yelp to see how this dealership treated me.. I hope this review get me the service I need to get the key that was promised.. Ask me will I ever talk about Autonation and recommend them to my outer circle of friends? No, I will most likely point them to the other dealership around Las Vegas... If you need to avoid this dealership please do so..
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