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  • Wife and I had back-to-back negative experiences with this stores home services. In April, we wanted to get a new water heater. HD's contractor came out several days later, said we would have an emailed estimate in 2 days. Never happened. After several emails and a couple of phone calls, we still got no estimate as of today. Then in early May, we went to see the flooring dept about having tile done. The "wet" estimate (sitting with the guy as he plugged numbers into his tablet) came to about 950 square feet, and materials/labor estimate of $5400, less of we pulled the carpet and moved furniture. Couple weeks later, measurement guy came to the house & measured (we paid $50 for a 30 minute measure). And I never heard back from them until I contacted corporate customer service. Then they emailed me an estimate for $8600. Their measure was 1015 square feet, and the labor alone was over $5200. So Home Depot can't tell me where extra $3200 came from. So I'm out $50, and am back to square one with my floor. And I won't be doing business with Home Depot again any time soon.
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