I've been eating at Pollo Loco locations for years. They're fast food, I have no unreasonable expectations any more than I would expect to find a gourmet steak at a burger joint. But this location seems to be striving for a new low. It noticeably dirty to the point it made me uncomfortable to eat there. The service was s-l-o- w, but worst of all the food was a major letdown.
I had the chipotle chicken avocado burrito. Since the store was advertising avocados everywhere I had a mouthwatering taste for them. The large and heavy burrito was sorely lacking in two major ingredients, chicken and avocado. I had first-hand experience with knowing what's inside ... as soon as I lifted it the entire contents slid out of the bottom onto my plate because they don't know how to wrap a burrito.
There was a lot of rice, a lot of beans, a few lonely hunks of cubed chicken, some raw cabbage and a very few ultra-thin slivers, not of rich tasty avocado meat, but of dense pulpy avocado rind. That's right, RIND. There was no actual avocado meat to be found in the entire burrito. The person who "hand sliced" the avocado totally missed what part of it they've supposed to serve. The pictures they use to pitch the product are totally fake.
This location is a fail and I won't be back.