I've been going to Pomo (downtown Phoenix and now Gilbert) for a while, and I think they have some of the best Neapolitan pizza in the Valley. The Gilbert location is usually fairly busy, and I've experienced varying levels of service.
The last time I had issue with waiting 15-20 minutes when only half of the restaurant was full. Additionally, I had to ask (not our server) for a drink and then our pizzas came right after we received our meat/cheese board. It wasn't like they were very busy. They could've timed the serving of our food a little better.
I continue to go to Pomo regardless of the service because their pizzas are amazing.
UPDATE 6/22/18: The General Manager Alexander contacted me, apologized for the service, and personally invited me back. This is how you take care of your customers. Like I previously mentioned, there was no doubt I'd be back for their great food. It's just nice to know your concerns are being heard and addressed.
DEFINITELY CHECK OUT POMO IN GILBERT!