Does not matter if you make an appt. Your car will be taken care of when it's next in line. They will not change fluids but check mark they did on the list they give you. And they don't let you know when your vehicle will be ready. You have to continuously ask. Junior in the service dept told me that their wee other vehicles ahead of mine that's why it took so long. What's the point in making an appt? My husband has left numerous voice messages and no one has gotten back to him. Isn't a dealership suppose to be A+?