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| - After purchasing the $99 Groupon for what I though would be an amazing dining experience turned into morning but a bad experience. My date and I waited 10 min for our reservation. Patiently waiting to meet or server, the $25 open bar drink package, 1st drink,
came to our table 20 min later and one was incorrect. We recurve our water which had a film of grease on the top level. Our first round of meat I asked for rare and was given well done. I waited an additional 10 min for the meat and correct temperate. We order the Surf & Turf meal option which came with small peel and eat shrimp, tilapia, as very hard piece of Mahi Mahi and muscles. I must say the muscles were good, I ordered another order which NEVER came. Due to the slow service we were only able to order 2 drinks on the package. I asked to speak to the manager and all that was offered was for me to return tomorrow night or when I'd like to for compensation. I shared that with all of this competition in Vegas and the fact I usually go to Fogo de Chao which happens to be right around the corner (even more of a reason to on top of your restaurant) I did not wish to return but since we didn't finish our meals and had to leave to catch our show it would be nice to have this meal comped for our dining experience. Corporate, working the flood that evening, explained I would have to go back to Groupon to try to get a refund. I spoke with two other tables around me and they too said they are having "an awful" experience. When I spoke with the woman from corporate before leaving I shared how upset I was, the fact that nothing was able to be done for me at that moment was absolutely ridiculous. I pulled two random servers aside and asked if this is how the restaurant is and they said yes. I shared my apologies to them for having to work in such an establishment and they too responded, "yes, this place isn't the greatest". When I asked who was about corporate that was there and that id like their info as we are now running late for our show, she said "you'll have to wait a moment" and rolled her eyes at me. We waited per her request until she was finished with 3 other servers at a computer. She came back with the Managing Partner's business care whom I have every intentions on calling. Being s local and having a culinary degree, family owned restaurants, many many friends in the casino host business and a food critic I would never recommend this establishment when Fogo de Chao is around the corner.
What is advertised on Groupon and what actually shows up is false advertisement since nothing looked the way they had advertised it.
So at the end of the day, we had to wait after making a reservation, dirty glasses and water, over cooked meat, paid $99 for two which includes surf & turf (never came with a second round of muscles I ordered). unlimited drinks for an hour (only was brought 2 drinks - one of which i had to track down someone to have them make me a 2nd drink, and dessert (which we were never offered).
I can go on and on about this place about how unhappy I was. Not only did Pampas ruin my date night with a terrible dinner, they also robbed me of my $99 for the meal since I wasn't told nothing could be done for me and I'd have to contact Groupon.
I have every intention of contacting the Managing Partner, Groupon, and Corporate. Furthermore, being a local and knowing individuals that can refer business I have ever intention to share my story and the photos I took of our experience.
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