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| - back in Ohio to undertake the final preparations for our home sale. We stayed at the Holiday Inn in Strongsville, which is the closest full service hotel to our home in Hinckley. I had seen photos of these beautifully renovated guest rooms on their web site and was looking forward to the hotel being someplace where Chuck could relax at the end of our stressful days, with access to a wheelchair-compatible bathroom and shower. Well, we stayed in Room 106, and I promise it hasn't been renovated in the last ten years, maybe even 20, and was not worth half of what I paid.
- The 'ADA/accessible' guest bathroom was very unsafe for wheelchair-bound Chuck, so the home health care aides had to shower him at our home in Hinckley while we were trying to get everything out of it. The hotel had a conventional, old, bathtub, with a slide chair to access it. The slide chair looked like it was falling apart and on a permanent slant. I was afraid to have Chuck try it as it definitely did not look safe.
- The room barely fit the king bed, nightstands and dresser. The aisles were so narrow, I could only get the wheelchair to the bottom corner of the bed, so he was essentially confined to that side of the bed once we were in our room.
- We stayed for 6 nights, unfortunately covering the "Cinema Wasteland Movie and Memorabilia Expo, from Friday through Sunday of the week we were there.
- The hotel had no control over their property on Friday and Saturday nights; people were shouting, fighting, banging on guest room doors, setting off fire alarms, and ultimately bringing the police to quiet things down. This despite a prominent sign in the lobby stating that "quiet hours after 10 pm are strictly enforced."
- During the midst of the Saturday night mayhem, I called the front desk because there was a man and woman screaming at each other at the top of their lungs and yelling profanity-laced remarks at each other. The front desk phone rang for 9 minutes without being answered. I finally hung up. If I had an emergency, I would not have received any aide from the hotel.
- The front entrance was full of people smoking and the back of the first floor hallway was oppressive smelling of cigarette smoke.
-When I complained to a manager, on Sunday morning, I was offered a "free breakfast," which I promptly declined because I already had 'free breakfast' coupons, but had not been using them because we did not care for the breakfast the two days we did try it! He then went on to tell me, 'well, at least this weekend only happens once a year.'
Chuck has a neurological disorder and the unceasing noise and commotion was beyond difficult for him to handle. I don't care that it only happens once a year; since the Holiday Inn apparently thinks that's acceptable, I believe they should at least warn their other guests who aren't attending that event so they can make an informed decision as to whether to stay at this property or not. There were other people there with small children on their spring break from school. I can only imagine the worry their parents had over what these kids were exposed to. Shame on the hotel for not warning people who were not there for this event. They clearly know what to expect and choose to ignore it; both literally and figuratively.
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