Ive been to a couple Morenos in the east valley with great food and service and my this location wasnt what I expected. I had ordered a Chili Relleno and half way into eating it, I had noticed the cheese wasnt melted all the way. I notified the waitress, the manager came over and seemed a little annoyed. And she asks me, "what do you want me to do?". They offered me another one, but I was almost full from other food. So the manager tells me she will take half off, since I ate half already. I don't know if what other places would do, but being in customer service, I would totally take care of my customers. Maybe she had a bad day, but she was definitely not customer service oriented.