Recently I was going to Chicago for a 7-day vacation. My two pair of sunglasses and one pair of regular corrective eyeglasses were bent out of shape and missing nose pads.
I went in on a Friday morning. Lenscrafters was packed! I watched the three employees work efficiently and professionally. They did not rush the people they were waiting on and never acted aggravated if the decision-making was slow. I was very impressed.
They also acknowledged me and other people who were waiting and politely said they would be with us as soon as possible.
I have bought glasses at that store for over 10 years. They aren't the cheapest, but they have always taken the time to explain any upgrades and helped me find less expensive frames. They also informed me of the ability to put prescription lenses into cheaper sunglass frames.
I wish I had noted the names of the people who waited on me. They were exceptional and deserve recognition for their ability to keep cool under pressure and to give such great service. Oh, and the lady who was so painstakingly careful to fix my glasses without breaking them, what a great job you did!