The service here is excellent as we patiently received a lot of help and explanation as new and first-time customers. The food was a bit a mixed bag. We got an assorted platter and there were some high and low points. The beef brisket was definitely a high point as it was amazingly tender and tasty. It was probably the finest beef brisket I'd ever tasted.
The beef rib though was way too fatty and a little on the tough side. The loin back ribs were better but too sweet for my personal taste.
As for the sides, the ember grilled vegetables were amazing as was the purple slaw (the vinegary taste helps cut through the richness of the meat). Both the cajun chips and duck fat fries were fine but there was way too much of both of them and the cajun chips were a little overcooked.
We also received a variety of sauces. I took a strong dislike to the bbq sauce while the blueberry sauce and habanero sauce were pretty forgettable. However, the honey dijon sauce was absolutely incredible! I think we ended up using half of the bottle that we had available to us.
Overall, the good points outweigh the not so good ones. At least next time, I'll know what I'll order. And watching some of the other customers around us, it's clear that they have a lot of interesting stuff on their menu besides their smoked meats so I hope to be back and work my way down the menu.