When my 35 year old suitcase zipper was broken beyond repair after arriving in Montreal, I needed a new suitcase as quickly as possible. After a Yelp (and "regular" search engine check), I found JP Grimard and checked out their online wares. If I lived in Canada, I could have ordered online for pickup (which is pretty awesome itself). Since my residence is in the US, I wasn't able to do that. BUT, I was able to text my question about whether it was in stock and available via an interactive text and email service on their site. I received emails confirming the availability (and colors!) of the suitcase I selected within a few hours (by one of the owners of the store!). As it was, the store was closed on the next day after my arrival (a Sunday), but I hopped the metro during a lunch break from the conference I was attending, and voilĂ ! I had a new, fairly inexpensive but very nice suitcase within 90 minutes -- with only about 10" needed in the store itself since they had the bag ready and were helpful with different options (in case I changed my mind after seeing the bag I had chosen online). They even gave me a demo/tutorial on how to use the locks (in case i found the paper directions confusing). The case looks like one of those (extremely) more expensive brands but was quite reasonable, too!
One of the best transactions. Ever.
This suitcase has made a few trips since then but has not let me down yet. I hope to use this one for another 35 years+!