I've been going to this facility for 3 years since it was 24 hour fitness. I wasn't a fan at first because it was a pretty quick take over and we weren't informed of the change until a week before it happened. I've been coming off and on for years, never cancelling my membership. I finally got in for my free assessment (way long over due) and met with Peter for the first appointment. Peter pushed me like I'd never been pushed before and I loved every second of it. His encouragement and style of training got me to realize that I was doing my work outs all wrong. I signed up for training where I get 6 appointments a month and I haven't looked back. The front end staff are kind, genuine, and help me find my trainer if I can't. Their trainers are helpful, knowledgeable, and understand what motivates each person differently.
Maybe 60% of their treadmills work 100% of the time, their bathrooms don't get cleaned often enough, and the water fountains almost always have residue from somebody's pre-workout. So do they have their problems? Yes. But there are ways to work around it if you're serious about your physical well being.