| rev:text
| - The only word to describe this situation is HORRIFYING. I'm going to start this with clarifying statements.
1. I know how busy restaurants get on Saturdays.
2. I understand it was exactly the time for that late dinner/drinks crowd.
3. The North Shore gets crazy when there is a Pitt game, even away games.
4. I have worked in restaurants before.
THE WAIT:
That all being said, we expected a longer wait for a table. What we didn't expect though, was to be told that they "in no way could even give you an estimate on how long this will take." We had a party of 5 people, not a large group at all. After standing outside in the beautiful weather drinking beers, we soon realized that we'd been waiting for nearly 2 hours.
Eventually this lovely hostess, Christine, approached us (they call your cell phone when a table becomes available) and asked us how long we'd been there. We told her and she immediately got us a table. She was truly a great employee.
THE FOOD:
Finally seated, it was another 5-10 minutes before a waiter came over. His name was Bobby and he was clearly young and new to serving. He was running circles around the tables. He obviously had a full section.
2 in our party ordered wings as an appetizer and those actually came out really quickly. They smelled great and I don't think either of them had any qualms with the taste either. This is where took a quick and crazy downturn. We asked the waiter for napkins and refills on beers, we didn't see him again for 10-15min. I actually had to flag down a bus boy/food runner for napkins/silverware. The waiter stopped back and we reminded him about the drinks we needed, which by this point had gone from 2 to 4 beers. We placed our order and 1 in our party ordered the 36 steak. In case you're not familiar with this it's a 56$ 36oz steak. This is a serious piece of meat. He ordered it medium well, and the waiter did let us know that this may delay the food coming as this steak is thick. The rest of us ordered various burgers. By this point I'm starting to get hangry (an anger driven by extreme hunger).
I made certain to stop and tell 2 manager/supervisory types how great Christine was doing and she had even stopped back to check on us just to make sure things were ok!
THE HORROR:
We have been at this place for 3 hours now. Waiting for food for a little over 1.5 hours. The general manager stops over to our table with some of the absolute WORST customer service skills I've ever encountered. He did apologize, but it went like this... "We really don't know when you food will be out. Our kitchen is sort of down right now. It's coming eventually, bro." The member of our party who ordered the 36 actually asked him to just forget the steak and get us 5 burgers to go so we could go back to our boat. He also mentioned that if the meal was free we would leave with our burgers to go, make sure to really take care of the server, and leave as happy as possible.
The manager's exact words... "I don't care if the server gets taken care of, I just want the customers to be happy." I was so offended. As I mentioned, I've worked in the food industry as did someone else in our party. That's just too much.
The food came out about 5 minutes after that, including the steak. The steak was so bad that my friend couldn't eat it. It was cold and dry it almost made me choke. This was Denny's/Eat N Park grade steak, not 56$ steak. My boyfriend and our friend had the deep fried burger, I tasted that and it was delicious too.
Here is where I snapped though... I ordered the BBQ Bacon Cheddar burger with a side of sweet potato fries. I am shaky at this point as I've been on a boat in the sun and haven't eaten anything. I put the top of the bun on my burger and grab a steak knife as I almost always have to cut a burger in half.
I saw the burger in half, drooling as meat juices (I also like it medium rare.) and bbq sauce is squishing out. I pick up half of the burger and notice in the very low lighting something far brighter pink than the meat right in the middle of my burger. A PIECE OF PINK PLASTIC IN THE MIDDLE OF MY BURGER. I knew immediately what it was, it was the medium rare indicator that they are supposed to stick in the top of the burger. It was laying flat IN THE MIDDLE OF MY MEAT.
I shot up out of my seat and took it right back inside and forced the manager to take it from me. I reminded him that this food can't get any more free than it is right now, and I don't have another 3 and a half hours to wait for food. He tried to tell me that it couldn't have been inside it. To which I picked up the other half and pulled the cut in half indicator out of the center. I didn't even get to eat dinner after 4 hours of waiting.
Never ever ever again. I left starving and angry.
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