I looked online and it said that USPS never picks up phone at local offices. I just called and though it took a couple of minutes, they did pick up and were very helpful. They apologized and explained they would definitely call me back to day to help me with my issue. They just needed to get the mail carriers out with today's mail and then they would work on it. I have also visited this office on several occasions and they have always been helpful. Way to go USPS!