WOW! 1 stars and 5 stars how odd that there is such a span in supposed customers. I have been using this UPS location for several years. Now I suppose that a person could possibly be having an off morning and carry the negative issue with them throughout the day, and then write a bad YELP review. You only get out of people, exactly what you give! However, I have found this location to be better than exemplary. These employees don't seem to have walked through the door, just because their name was on a schedule hanging on the wall. These people actually care. They are helpful and bend over backward to be of assistance for anything in their rhelm. I've rated this five stars due to the fact that these people treat us like we are worth five stars. C'mon people! If you plan to destroy a company with a bad YELP review, at least get the bad review with the right location. GIVE THIS LOCATION A CHANCE - THESE ARE GREAT FOLKS!