I've been here several times and have mixed feelings. While I think the food can be pretty good, it is overhyped. They are a little pricey for food that can either be pretty good or pretty underwhelming. It is always super crowded during weekends but I almost never go because it doesn't feel worth it to wait in line. If you need a brunch place to go to with family/friends, however, this is probably a good choice.
I feel like one of my main issues is that my boyfriend got the fish sandwich special and it was literally just a giant piece of fried fish and two buns. No sauce, lettuce, anything on top of it. Literally a plain fish sandwich. I wish I took a picture of it!
Basically, if you need a place to go to brunch this is one of the more convenient options, especially since it has multiple locations throughout the city. If you are looking for better food it is probably better to go somewhere else, especially because the Oakland one gets super busy on weekends. Also remember it is cash only but I know that the Oakland location accepts Panther Funds!