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  • I traded in my 2010 Civic lease and leased a 2012 Civic on Saturday. The salesman Eric was very friendly and helpful. I cannot say the same about the Service department. I paid to get the car windows tinted and Eric set it up for drop off this morning before 8 am and I was told I should have the car back by noon. However, I called at 12:45 and they just said it was not ready. I had to specifically request a time when it would be done. They told me it would done between 2:30 and 3:00. It is now 4:00 pm and they said that the car is on its way back. Apparently they send it out to another place for the tinting to be done, which they did not notify me of. In addition to the convenience of an extra four and a half hours without my car, they are putting extra miles on my car without first notifying me. Needless to say after the lack of any communication on their part, I will not be using their service department again.
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