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| - Sadly, we had a horrible experience there tonight.
Let me start with some background: I am a Phoenix native and have been to Mary Coyle's more times than I can count. My sister worked there many moons ago and I live mere blocks away from the store. I desperately want this to be a successful venture for the new owner and most of all I want a great go-to spot for my husband and my kids (grandparents, aunts, uncles, etc.). I have a fantasy that this place turns into a great joint to bring clients for lunch and a solid place for food and ice cream.
Tonight, I went with kids. Me and three kids to celebrate my daughter's birthday. What could be better? I wasn't looking forward to the dinner menu but I was hopeful that the new ownership had improved the mediocre food and the time we spent having dinner would pass without incident to get us to the main event: ICE CREAM!!!
Here's what happened: We were ignored for about 15-20 minutes before anyone came to our table. At that time there were only two other tables with customers in the entire restaurant. Drink orders were taken, crayons requested. Drinks came two by two, crayons requested again and finally arrived. Dinner order taken another 10-15 minutes later and then dinner arrived. The kids dinner of hot dogs all around (1/2 of a dog/kid) were well received though they could have stood an entire hotdog. I ordered Chili. The chili didn't taste bad but it unfortunately it didn't ,actually, taste at all. The kids ate their food pretty quickly and I finished my 6 bites of chili (all I could do) and was ready for the ice cream order.
110 minutes after we arrived we got up and went to the register where our server and the manger were stationed. No one had come to our table to ask how our food was, to refill our beverages, to clear our table, to take our ice cream order or to even walk past. My kids went to the ice cream during this time and got samples of the flavors and had decided what they wanted to order. We waited and waited and waited. I called out a polite "excuse me" to no avail as our server walked by. Finally from our booth I called a nearby ice cream shop to see if they had a wait. I was told they didn't and I gathered my kids and went to the register to leave. I said to my server: "you never came back to my table, you never came back" "we sat and sat and you never came to our table" she said to me: "your total is $21.??". That was it. That was my evening out to celebrate my daughter's August birthday at my neighborhood joint with her brother and her best friend. I'm stunned. I want this to be a great place but I would settle for a good place. I hope that one day it is that place but it will take some time for the bad taste in my mouth to go away.
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