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| - I was meeting my sister for lunch when I was up in the Pittsburgh area. We had to decide where to go near Robinson so of course we followed fellow Yelpers and said we HAVE to try out Burgatory. Surely this is a meal that would not disappoint. Sigh. Oh my did it ever. Preface: There were three of us eating and we checked it at around 2 p.m. after the major lunch crowd and before dinner.
When we entered we were greeted by the world's most depressing hostess. We laughed about this afterwards because each time she came to seat another group near us her angst was almost palpable...the subtle scent of bitterness wafted through the air with her every approach. Then, my sister and I went to use the ladies room before we went to our table. The bathrooms are so dark you almost need to use your cell phone as a night light. They were only semi-clean and one of the two soap holders was completely empty and the other barely hanging on.
We made our way to their patio section which is open to the main bar. It is a nice area and if the weather permits, I suggest sitting there because not only is it covered to avoid rain, but you get an excellent view of the bar/tv's, etc without being totally indoors. We were then greeted again by one of the worst waitresses I have ever had. I could go on and on, but she consistently rushed us and made us feel as if we were imposing on her schedule (again, not during a rush time of dining). For example, one time when she came back to our table to see if we were ready to order, I told her that my sister was outside taking a business call (politely left the dining area not to disturb other customers) and she acted as if this was an imposition.
Food and drink. There are only two wines that Burgatory offers. Neither of these are listed on the drink menu; rather, they are listed within the main menu. You are supposed to intuitively know this, otherwise your waitress will make you feel like a dummy. At $8 per glass they do give you a generous pour (probably 6 ounces) but they brag about how many beers they have on tap and their mixed cocktails and yet only provide a "red" and "white" wine selection. Also, I don't want to spend $4.50 for a Yeungling draft beer when I am in PA. Down in the south where it is a domestic "import", yes I would.
For appetizers we ordered the onion rings and the nachos (with chicken chili on the side because I am a veg/pesc.) The onion rings are $8 for five onion rings. They were large and amply breaded but I thought they were not as crispy or worth the price tag in my opinion. At $1.30/piece I expect perfection. The nachos were a mess. They are huge and full of wonderful toppings but by the time you receive them, all but the outer chips are soggy and a mess. We left most of the plate uneaten.
For dinner the hubby ordered the Meat Your Maker burger ($14). I tried one of his fries after he said they were terrible and I agreed. They were soft, no crispiness at all. He ordered it with the beef option and said that it was OK. My sister and I split the Crab Shack burger (portions, beside the onion rings, are huge). This was the saving grace of the experience. If you go there, this is the burger to get. Ample crab meat, few fillers and pan fried perfectly. However, the "chips" they serve along side were overly cooked, almost burnt. Not at all a good accompaniment.
In total our bill was $109 for 3 people for three draft beers, two glasses of wine, 2 apps and 2 sandwiches including an 18% tip (after tax so really 20%, as opposed to my usual 25%...because of terrible service). That price tag is right for an excellent lunch but certainly not appropriate for our experience.
In short, highly overrated and highly overpriced. Even if my expectations were elevated by its reputation, this restaurant falls dramatically short of a 5 star rating.
P.s. When we went back to the restroom after dinner the soap dispensers were still empty and we did not receive a thank you from the depressed hostess. As Yelp says, "Me thinks not."
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