This boutique is lacking in customer service. It wasn't even that busy when I went in on Saturday. I've been to both the Yorkville and Bay Street location (in the Bay) several times where I would say the service is 5 star.
I usually frequent the Bay Street location where I'm always asked if I want a coffee after my purchase. I usually say no as it's usually late afternoon. I actually wanted a coffee due to all the shopping I had done, the cashier did not offer at all after my purchase. There was no one else in line. I went up to the bar and it took me 5 min before the girl at the bar who was already servicing another customer and trying to sell a machine offered to assist me. I have no idea what all the other sales people were doing as there were very few customers in the store and I was the only 2nd paying customer that I saw.
This store does not fit with the nespresso experience at all.