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| - I must have a sign on my back that says, "Please make my purchase with your company as large of a cluster-f*** as possible." I thought The Room Store had horrible service, but DirecTv takes the gigantic crap-filled cake.
Having just purchased a new condo in Tempe, I kind of would like to have things set up relatively quickly. So, the week before I'm set to move in, I go online and set up a package deal for internet/phone/tv through Qwest (who uses DirecTv for the TV end of the deal). Qwest sets up an installation date for the second day after I move in. I'm thinking, "great, that was really quick." One problem: Qwest only set up the phone and internet. At no point did they tell me beforehand that I needed to set up a seperate install time with DirecTv. Since I made a one-stop purchase, I assumed a one-stop installation.
I was wrong.
Very wrong.
On September 30, I called to set an installation time with DirecTv. Having just purchased an HDTV, I requested an HD tuner (duh). They said the earliest possible install date would be October 25 for even basic, normal, no HD equipment. I grudgingly accepted that date. What else could I do?
Fast forward to October 24. I'm excited to finally get TV in my condo. However, I have yet to receive any kind of call to set up a time for tomorrow's install. I decide to call DirecTv and see what was up. Guess what? Not only was I never put on the schedule for a delivery date and time, but even if I was, they have a backorder on the tuners for an unspecified amount of time. I asked the supervisor what day I could expect to actually get installed, he said, "I don't know." That's a pretty effing bad answer if you ask me. Furthermore, while they were willing to do a basic install (about a week from now) and then bring the HD tuner when it came into stock, they said I would be charged twice for installation, and when the tuner actually did arrive, I would have to cancel service and then reactivate service with all sorts of fun fees they were unwilling to waive.
The bottom line is, it will likely be two months between the time I ordered my service and the time it actually gets installed.
"Somebody up there loves you", but it sure as hell isn't me.
UPDATE: I finally got installed, and guess what? It looks like total crap. Their "custom" install involved propping the satelite dish on my balcony and advising I "go buy concrete blocks to keep it from blowing over" and then running cables through my window and my sliding door and across my carpet. Sweet!
They keep getting worse.
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