I visited Nandos today for the first time with my family after we heard high praises for the food. We ordered the Familia platter which comes with a whole chicken (we chose mild), 2 skewers, a few garlic breads and 2 sides. The portions were smaller than we expected. The chicken was dry which was disappointing considering that should be their specialty.
We originally wanted the spiced rice as a side but they were out of rice. Instead we got peri-peri fries and coleslaw.. very mediocre. We waited almost 45 minutes to be seated and weren't offered an apology whatsoever for the wait. A little customer service goes a long way.
Anyways besides all that, I like that they have a cupboard on the side which has a selection of hot sauces, cutlery, straws and napkins which customers can help themselves to.
Nandos ordering system is set up like Paneras. You order at the counter first and then sit in the dining area. Your food will be brought to you when ready.