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  • Not only is this the dirtiest El Pollo Loco I have ever see, their customer service is as bad or worse than I have ever experienced! The condiment bar is a complete mess and empty every time I have been here. The Beverage bar is just as bad with liquid all over the place. You'd think an employee could take two mins to go wipe down the area and clean up the mess. The Manager Roberto Lemus needs a class in Customer service. He thinks it's amusing talking about a customer in Spanish not knowing that they can understand him. Appalling! I would not recommend this shit hole to anyone. I have been here 3 times, while thinking it was unusually dirty but giving them the benefit of the doubt. Last time I will be going here. Steer clear.
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