Very upsetting. I called at 12pm for an appt in about 45 mins (because I am coming from the other side of town). She had a 1230 so I took it. Mind you I'm coming from the other side of town so I was rushing enough as it is. I got there at 1236 so I was told by the receptionist that I'm wayyyyy over the five minutes and continues to tell me she can reschedule me later that day or saturday but I declined because I live on the other side of town and today was my only day off. I understand there's appt times but there was no one even waiting in the lounge!!! So what happens when walk ins come in? They say sorry, we're between appt times we can't accommodate you? I wouldn't even mind waiting 20 mins but no she said "I can reschedule you for tonight". So I said would rather go elsewhere. I'm so annoyed. I really liked this place esp Stacey the owner. And I have been coming here for over 2 years now and this was the only time I was "Waayyyyy over the five minutes". I won't be coming back now.