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| - My first experience at "Sugar Factory" was the one at Paris Hotel! Remembered great service and good food!
My visit this time was because of a Groupon deal - $30 for $62 worth of dinner/drinks.
We made reservations but was running a little late. When I came up to the hostess and told her that, she pretty much just threw me at the worst possible seat outside. My mistake for assuming that I should've been asked if I wanted indoors or outdoors, or if I wanted to wait for indoor seats.
Took about 10 mins for us to see our waiter, Justin. He took our water order, for we were waiting for our friend, and told us about their half-off special for the night on drinks.
Took another 10-15 mins to ACTUALLY get our water.
Because we were waiting for our friend still, we decided to order a couple things - we got a $29 White Gummi Goblet, my $18 3-Piece Chicken Fingers and Onion Rings and my friend's $8 4-Piece, Cracker-Sized Bruschetta.
Our goblet arrives.. As they're suppose to, they bring the cup filled with ice and they poor the drink in front of you. Justin pours the drink .. Then DEMANDS for my friend to sip it because it was going to over flow.. Like DEMANDED, as in told her "hurry up, sip it because it's going to spill all over the table" ... W T F?!
Our food comes shortly after the uncomfortable incident, it was good and all but just not worth what we paid for..
We had ordered another goblet (Berry Bliss) and for what they're worth, they are definitely good drinks. Although they were sweet and fruity, they pack the alcohol punch that comes creepin' after a while of drinking it!
Somewhere along that time period Justin had made really awkward, not so funny jokes.. It made us feel so uncomfortable and he did it in no flirty, nor professional manner!
As closing time approaches, Justin had asked for my phone for the Groupon voucher, he took it so our discount can be applied to the bill. He came back, dropped the check, and literally ran off ..
Sooooo, where's my phone?!?!? Seriously took a few minutes to see him.. When he finally noticed I was eyeing him down, I asked "so where's my phone?!".
He ran towards his manager, dropped off my phone and AGAIN awkwardly, unprofessionally joked about his manager looking through my pictures.. True or not, I shouldn't have had to ask for my phone! Nor did he have to make that stupid joke!
I've seriously have had it with him that night and wonder how and why he works there.
To end the night, we saw on our bill that gratuity was included... For THREE people ?!? Because we had our Groupon deal??? I honestly didn't understand but I would've really liked for our "funny" waiter, Justin, to have explained things..
For the record, I don't think I'd be coming back ... If I do ..... Nvm yeah def not, thanks to Justin!
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