I'm definitely a fan, even though they are new and still clearly ironing out some kinks.
The most important thing is my wrap was delicious. I'm still thinking about it. I had the mexican kind of wrap -- can't remember the name -- with falafel. So good. The cilantro lime dressing was amazing, the tortilla was fresh, and it was all perfectly wrapped, which was awesome -- I hate when a wrap falls apart.
We came at noon and it took a LONG time. Like 30 minutes to get the wrap. And then halfway through eating it my friend an I both realized we were missing the add on (her chicken, me falafel). I was annoyed because their food is not cheap as it is and it was 2 extra dollars to add the protein. I'm glad we decided to eat in since we noticed while we were still there.
BUT, they are new and mistakes happen, the important thing is how they deal with it which they did very well. The manager offered us three choices -- give us the protein on the side, remake the wrap, or give us a refund. My friend chose her chicken on the side and I asked to have mine remade since I didn't want to upwrap the wrap. She had it fixed within one minute and gave us comp cards for a free meal. Awesome customer service.
I can't wait to go back but next time I'll probably make a point to show up at 11:45 or 1pm rather than right at noon with the downtown lunch crowd.