Disappointed by the lack of customer service from a luxury brand. My husband bought me a purse as a Christmas present so it sat under a tree for 30 days. It was larger than I was expecting so I tried to exchange it and was met with a sorry 30 days is corporate policy. I even spoke with the manager who claimed he had no authority to make an exception. All just very cold and rude. Pretty inflexible policy when they charge so much. I expected more but after reading other reviews it seems this is on par with how they treat customers.