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  • Beware! This Wells Fargo is a friendly location. However, the bank did credit $1000 in cash to the wrong account. I made a $1000 cash payment toward my personal credit card that was by some means attributed to another customer's account. This error required me to identify the problem, call customer service and ultimately go into the branch... TWICE! My Saturday morning was spent explaining the problem which was determined to be an error by the bank. After many apologies and a guaranteed resolution within 2 business days I left after being told that the branch manager would contact me on monday to provide an update. Two business days later I had not been contacted by the branch manager. It seems that Lilit Ovasapyan was unaware of the incident and the fact that her bank misplaced $1000 of a customer's money. I was given a different story and told that it would take 3 business days to correct the transaction. 3 hours of time in the bank, several phone calls, and one week later I am still missing $1000. Again, be very careful with this branch. I recommend that it be avoided and that the staff be held accountable for egregious and personally destructive mistakes.
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