I went to Terry's today to replace a headlight in my car, an experience I didn't think would be too painful. I left $62 poorer, five and a half hours after I dropped my car off.
I knew there would be trouble when the woman told me it would be around $50. When I explained I was used to paying $25, she said they charged more for labor than my small town repair shop. The $34 labor charge proved she wasn't lying.
The best part is that I went to pick up my car only to discover my battery was dead, meaning I had to come back 40 minutes later to pick it up. They offered no compensation for my time, but in hindsight I guess I'm lucky they even offered to charge it.
I won't be back.