We were visiting Scottsdale from CA and wanted to use massage credits from our local Massage Envy while vacationing here. My friend and I were easily able to make our 90-min massage appointments and use credits already noted in their system. Nice and glitch free! I got a reminder call the day before which is always nice.
The receptionist was welcoming and friendly. The waiting area is really small and very awkward - and not remotely relaxing although billed as a "quiet room" - and felt more like a doctor's waiting room than a Massage Envy! The therapist I had was super awkward and clearly new to the job and my friend reported the same feeling with hers. We also did a Yelp check-in to take advantage of the "free sugar foot scrub" as promised on a hastily printed piece of paper crookedly taped to the waiting room wall. However my therapist didn't know what I was talking about - although he rallied and figured it out by the time we were ready to start. My friend did not have any luck - her therapist was quite confused and was unable to provide the service.
Not sure I would go to this franchise again - I like the franchises with owners obviously willing to invest in experienced therapists, and in making their store more welcoming and cozy.