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| - Update... contacted Hooters Corporate. A MONTH later, still no response. I guess they really DONT CARE about their customers. No Hooters location will ever get my, my family's, my friend's, a random stranger on the street's, or any other business that I can prevent them from having. No customer should ever be treated the way manager juan, treated us.
All bad... Attended a car show at this Hooters location. It started to rain, so my group retreated inside to get a bite to eat. We had a group of 10, and seated reasonably quick. Our server was friendly enough, her failure to check in with us for over 20 minutes combined with the fact that we waited nearly 90 minutes for our food made for a start to a truly awful customer service experience. At the point where our drinks were empty for nearly 20 minutes, one of our party asked for a manager and complained about the situation. The manager, Juan, only made things worse. He had the kitchen expedite our food, which was a bad idea. 2 of my friends chicken, was still pink and raw. My fries were still cold and uncooked in the middle. On top of that, only half our table got our food. The other half waited an additional 10 minutes. Their food also came out rushed and raw. So this is where things go from bad to worse. We asked for Juan again. When we were explaining that our food was raw, he basically called us liars, even though we picked apart the food to show him! When I tried to talk to him about my plate, he dismissed me and walked away. He then resumed arguing with another member of my party. My friend kept an even and appropriate tone, but Juan threatened to have him removed! At this point I re-approached Juan, because I couldn't listen to this anymore. As I walked up, he told me I need to go sit down! I told him no, and at this point he is no longer going to dismiss me. I explained our complaints, but he brushed it off as "impossible." Juan was clearly agitated, and started posturing as if he was going to fight me. I never even raised my voice, as I'm in customer service, and know it doesn't accomplish anything. I simply wanted a properly cooked meal for me and my friends. I asked for Juan's boss's information, but all he would give me is his locations email address, and I believe it was written nearly illegible on purpose.
I hope Hooters upper management actually reads this. Juan is grossly under qualified to be a manager in this location. I would consider this a coaching and development moment, but I doubt it would be effective.
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