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| - Please, especially if you are doing a long-distance move--DO NOT USE!
This company did not honor their word to me on delivery time frame; when I complained to the office they delayed even further; when the delivery did arrive it was over a two-night time period ridiculously late at night; and items were lost and broken. (I gave them one star because it cannot be left blank).
I booked our move with this company because they told me they could provide me with the 5-7 day delivery time frame I requested. That should have been May 29-31, 2010. Though I was assured via email on 5/26/10 that we were "still on track for the 5-7 day delivery period, though it would be closer to 7 days", the truck actually arrived on June 12 at 10:30pm (staying until 3:30am!), and also on June 13, arriving around 8pm and finishing around 11pm or so. There were only 2 delivery people, and my husband and I had to help them move everything in the pouring rain. The second night, they actually hired street people to help as well (I use the term "hire" loosely, because what they actually did is promise the street people one price and gave them less money). Hiring these street people was the best thing that could happen for us, though--since they were far better movers than the 1st Choice employees! 1st Choice chipped and cracked furniture and other items, breaking the legs off of one cabinet. We also received one leg from our 3-legged end table; the rest of the end table did not arrive. They also lost a speaker. Because of the delay in delivery, my husband had to reschedule a job interview. We then had to buy him clothes and shoes to interview in, as well as food for those two weeks we had not planned for (since we had no cookware). Since they had our computer, we could not do work for our clients that was due. We had to sleep on the floor for two weeks, which aggravated some health issues .
Additionally, after agreeing on a FINAL PRICE ahead of time, each new First Choice Employee told us there were going to be higher costs. When the movers/packers came, they told us that we had been underestimated (even though an employee had come to do an in-person walkthrough, in order to give us a quote). I pushed back saying the sales person and I had an agreement, and we didn't have any more money. The same thing happened when the delivery came; the truck driver told us there would be more costs. I told him that we did not have any more money besides the cashier's check for the remainder. I can see from the reviews online that this is their regular M.O. Please, the only way this experience can have any value is if it prevents someone else from this horror. I wish I would have looked at reviews before I used them--it seems my experience is extremely common.
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