I scheduled an appointment to have my spa repaired the second week of September. I told the service department that I need a new recirculation pump for my spa that I purchased from Paddock. I was informed that they would come out and diagnose the problem and apply the initial trip charge to the repair. The service tech did not bring a new pump with him and I was told he would have to get one and come back the following day. That was September 17th. After numerous calls I finally found out that the pump is on back order but the service department didn't order it until October 7th. It is now November 4th and I still have no idea when the spa will be repaired. I cancelled my repair order today and will find someone else.