Customer service was awesome here! It gets busy, but the wait isn't that long. We went on a Tuesday around 6pm and it started to get busy at 7pm. We waited for about 15 min. tops.
As for the food, we ended up getting the black garlic ramen, which is one of the best ramen I have had here in Vegas! The flavor was perfect and it wasn't salty as some of the post has stated. I love garlic and you can definitely taste the garlic! I added corn and nori to mine.
We also ordered the gyoza, which is a tad smaller in size compared to other places. The chicken karaage was good with their mayo sauce, but again, it was small pieces compared to other places. However, on a positive note, it was the perfect size for my toddler to have as a meal.
We ordered the kids a regular miso with noodle only.
The flavors were just spot on! I guess I'm just use to the American portion size. I would definitely be coming back here everytime I come back into town! I highly recommend the black garlic ramen.