I struggled with giving Black Bear 3 or 4 stars because I had two VASTLY different experiences. I decided to go with 4 though because in the end I can say I'll return - just in a more planned trip!
So my very first experience, we went on a Saturday late morning. They were busy, but not packed. Our server was friendly, helpful, efficient & enjoyable. Our food was hot & delicious. Most notably was the Big Bear burger (may not have the name exactly right, but it's the biggest burger on the menu) that my Mom got with bacon & no bun. Really, really good. We were so impressed that we turned right around & went again on Monday evening before my Mom went back to MN. It was like night & day!! The server was all over the place, inefficient, unfriendly & seemed quite clueless. We asked if the Mac & Cheese on the kids menu was Kraft (we have a rule of not paying $5 for 1/2 cup of what only costs .98 for an entire box) & she told us no, it was hand made. We were very angry when she then delivered COLD Kraft to our table. :0/ The rest of our food was just warm & not nearly as well prepared as the first time we went. Nothing note able or memorable. I mean the difference in the 1st visit to the 2nd was like the difference between Kiss the Cook & Denny's. I was very surprised. But it's a good thing the bad time wasn't our first visit or I wouldn't bother going back.
As it stands I WILL go again - but only during their busier breakfast times.