I've been coming here for years simply because there isn't another car wash near me. I always get "The Works" and the title of the wash is true: even after paying, YOU WILL WORK to get your car clean. I have called and emailed several times and they always say "if you aren't satisfied, be sure to tell a manager before you leave." Well guess what? After waiting for over 45 minutes (when it's not busy), I don't want to wait any longer nor do I want to micro manage every drip and streaky window. I finally decided to upgrade to VIP to see if that makes a difference - nope! And now I have that slimmy interior polish all over that they never rub in and you can see every spot they missed. Without fail, I have to vacuum the places they missed and go over my car with a wet-wipe both inside and out EVERY time. I was hoping that the name/ownership change would bring some positive changes but it's still the same place.