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| - Update:
While I stand by my review below, I was impressed with 1 thing: The manager at the prize area gave my daughter an 850 ticket prize even though she only had 790 tickets just because she saw it was her birthday. They also aren't picky about you moving from your party room to the general seating tables which is cool. If you come for lunch you can likely even have an early dinner which is cool. I added 2 stars back for this. I hope they address the other issues.
Original Content:
I am so disappointed by the birthday package we purchased and our experience today. I was all jazzed when I booked the party yesterday and I feel so let down.
We paid $22.99 each for 6 kids and $12.99 each for 3 adults. When I booked online, I chose the option to pay the entire bill at the time of booking. Today, one of our kid guests backed out of attending but I figured I would just eat the cost of that extra kid's fee. We checked in which was a longer process due to a large party in front of us which dug into our party time since they only had 1 party line open. Now keep in mind that if your party starts at 12pm and ends at 1:45pm and they hold you up at the register checking in, you do NOT get extra time in the room. We were about 15 mins late getting to our party room due to their delay.
So we finished checking in and met our VERY nice attendant, Lizeth (may have been Lizbeth). She was fun, friendly and seemed to enjoy her job.
One thing I found odd was I thought the room would include decorations like table cloths and cups but it's just tables and balloons. They do have a cable TV in there and the kids put on Disney.
One odd thing is that although I paid for everything online when I booked, the manager still showed up wanting us to "settle" our bill. Apparently when I paid online it was only a deposit although they had offered me the option pay a $75 deposit which is when I decided to pay the whole bill because I didn't want to bother with financials on the day of the party. Also ofd because they took the full bill out of my account online (my online receipt shows this). So when we checked in with only 5 people we went below the minimum booking amount of $170.
So the manager shows up and pulls us to the back room to ask about our bill. Long story short is that instead of just charging me for what I paid for online, they adjusted the people who did show up to a higher package for 5 kids and 3 adults. Pricing was almost the same at the end which is fine but just the hassle of having to be pulled away for another 10 minutes from the party was annoying after the delayed check in. And the kicker? They wouldn't give us the token cards until the manager ran my bank card so we didn't get the kids their tokens until about 1 hour and 30 mins into our 1 hour 45 minute party. And you bet they kicked us out of the room at the 1 hour 45 minute mark.
One other thing that made it awkward was the manager asking us how much to add for the hostess' tip. While I had planned to tip the sweet girl who had been so nice to us, it was awkward and uncomfortable to have the manager ask us and stand there while I decided what to give. Some things deserve some privacy for goodness sake.
Regarding the buffet, pizza was super scarce. They really need to speed up production, after all it is a buffet and mid-Saturday in Las Vegas. The donuts they made were crunchy (overcooked)
The games are fun but good luck trying to win a stuffed animal. I spent about 180 credits/tokens trying to win just one (and never did).
The prizes you can redeem are so overpriced. Other places that I'm not naming offer much more reasonably priced prizes and allow you to pay with cash the balance. They had a weird, complex policy here about only being able to pay for 25% of the value of the item or something like that. Maybe being a paramedic with a masters degree makes me less able to figure out complicated policies and procedures.
So overall, I'm disappointed. I took a chance on Johns Incredible Pizza and it was a bust. I honestly think I may just do home parties in the future or even try somewhere else. I'm sorry it wasn't better.
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