About: http://data.yelp.com/Review/id/VWchMH76LrGDJT2de-GtkQ

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About: http://data.yelp.com/Review/id/VWchMH76LrGDJT2de-GtkQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-04 00:00:00 (xsd:dateTime)
itemReviewed	Texas Roadhouse
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	First off let me say that I had to stop eating my food to write this review and I left the same review on their Facebook page as well. For many years Texas has been my favorite restaurant. My bank account will tell you that I eat here at least twice a month. They have great house salads, you get a good size steak for $10 & the cinnamon butter cannot be beat! But I cannot stress the word LITERALLY to you enough when I say that LITERALLY every single time I order my food from take out & about 85% of the time when I dine in... My food is not cooked how I ordered it & it needs to be sent back to the kitchen. Against popular opinion I enjoy my steak well done. To each their own. & by well done I mean I don't want myoglobin & water pouring out of my meat when I cut into it. It should not be pink let alone red. Well tonight's take out order was no different than my other experiences. My steak was blood red when I cut into it. You see when you drive all the way home with your food & you're excited to eat it & you cut your steak open & find that is NOT cooked how you ordered it.. & this happens REPEATEDLY! You learn to cut into your steak before leaving the restaurant. Now here's where I get specific to this new location in Happy Valley. The host staff was very polite. Oh yeah, they don't have a take out stand or take out parking. Good luck not only finding parking but then standing the the middle of the chaotic restaurant at the host stand to get your food. The girl cashed me out & went over all my food making sure my order was correct. I asked "can I cut into that?" & the hostess, who this is probably her first job ever, looked very confused & asked "what?" I said "can I cut into the steak to make sure it's cooked well done?" She politely says yes & goes to get me a knife. She brings me A PLASTIC SET OF SILVERWARE! To amuse her & not make her look like an idiot I smiled & attempted to cut into my steak. Of course it didn't work. So I asked for a real knife. She got one & not to my surprise my steak was very red. Not pink. Red. When it should have been well done. She sent it back to the kitchen and the manager came out & apologized. I informed her that the reason I asked to cut into the steak is because this happens LITERALLY every single time I order my food. She got my food cooked & I cut into it.. Finally cooked well done. Or so I thought. I get home.. To which my PLAIN mashed potato side is drenched in butter & now cold.. & as I start to eat my steak the back end is still red. Again, not pink, but red. I'm so incredibly frustrated with Texas & their cooking staff. I don't know if it's the rush of trying to get the order to go or what the issue is, but I send my steak back every time. I always tip my take out girls because I know they work hard but seriously to come home.. After sending your steak back once already.. & have to cook it myself again in the microwave is NOT what I call good customer service. The only reason I continue to eat at Texas is because of the amount of food for your money & it's good when trying to stay on the healthy side. I'm very disappointed with this new location. I was excited because it's closer to home. But this seems to be a common theme amongst the chain of restaurants. I could go into further detail about the Arrowhead location & how absolutely unprofessional their staff is, using profanity in front of customers, complaining about their schedules & being on their phones instead of getting my food.. But that's a whole different review. Overall I am not please with the Happy Valley location & I'm not sure how much longer Texas will be my favorite go to place.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Nicole

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