Avoid this company by all means. I will give this company 0 star if I could. I've never used their service and will never do.
My car was hit by their limo while the hotel valet was operating my car. The limo driver backed up the limo despite the valet guy honking and completely damaged my hood and grill. The limo driver gave the valet guy a card of his company and a copy of his insurance. I found out later that there was no policy number on the paper that the driver provided except the insurance company's name. I made multiple attempts to contact Blair, the manager of this limo company, who was always not around to answer my call or said she would get back to me but never did. Blair initially offered to fix my car at their own shop which I refused. I told her I wanted to go through insurance with an appraiser involved and have my car fixed at a body shop of my choice. After that, Blair ignored all my phone calls, emails and texts despite me giving her my car info and estimate of the repair. I and also the hotel were never able to get their insurance info. Luckily, I complained to the hotel and the hotel insurance was able to pay for my repair because the incident happened while the hotel valet was operating my car.
I would strongly advise everyone to stay away from this shady company. Do they even have insurance?! What if an accident happens while you're in their limo and they refused to take any responsibility?! ZERO star for this company and shame on you to operate a limo business like this!!!